When it comes to funeral policy claims, speed matters, but so does accuracy. For both grieving families and stretched admin teams, delays and manual errors only add unnecessary stress.

That’s why POL360 is designed to help funeral administrators and brokers process valid claims faster, without cutting corners or losing control.

What Makes a Claim “Instant”?

With POL360, an “instant claim” doesn’t mean skipping verification steps, it means automating them:

• • DHA (Department of Home Affairs) status checks
  • Bank account verification (with built-in validations)
  • Smart claim rules based on your scheme’s criteria
  • Digital document upload with real-time status feedback

The result? Fewer delays, fewer reworks, and faster payouts when it matters most.

How It Works (Behind the Scenes)

1. Claim submission: Logged by your team or via self-service, with required documents and ID details.
2. Automatic checks: POL360 validates ID and bank account data in real time.
3. Rule matching: If all requirements are met, the claim is flagged for payout without manual follow-up.
4. Payout tracking: The entire workflow is recorded and tracked with the system, no more guessing or chasing updates.

Example use Case: Peak Season Claims:

During high-volume months (e.g. December and January), manual processing can overwhelm small admin teams. Instant claims help you:

Handle more claims with the same resources
Reduce emotional delays for families
Maintain turnaround times even during staff shortages

Control Without the Chaos:

Even with automation, your team stays in full control. Every claim is logged, traceable, and audit-ready, with the ability to step in manually when needed.

This isn’t a “black box”, it’s smart admin that supports your workflow, your policies, and your clients.

Compassion + Efficiency = Better Service
When families are grieving, admin issues shouldn’t be part of the pain. Instant claims make your service more professional, more empathetic, and more respected in the market.

📧 info@pol360.co.za
🌐 www.pol360.co.za
📞 (011) 568-1018